Before returning any products, you must email us at info@kafekulcha.com for a return mail authorization number (RMA#). We will issue you a valid RMA# which must be on the shipping label or your package will be refused. Shipping returns are at your expense. Please make sure you return your merchandise by a traceable method (a tracking number) as we are not responsible for lost packages being returned. KafeKulcha.com's Return Policy includes a 25% restocking fee. Shipping/handling is non-refundable. After 30 days no returns are accepted.
Custom Orders are unable to be returned or cancelled once ordered. All product returned must be in new condition (as we sent it) and complete with all original packaging. KafeKulcha.com will inspect all equipment returned. Upon approved inspection, full credit (less shipping and restocking charges) will be issued back to you. Merchandise returns that are not in the original condition or that are missing original packaging will either be refused or subject to an extra 10% restocking fee (in addition to the 25%) at our discretion.